Initially, the platform didn’t clearly show item availability, which created confusion for users—especially when they found out something wasn’t available only after booking. Many users also rely heavily on travel agents for planning, highlighting the need for a platform that offers a smooth, guided experience. Additionally, the system only allowed users to book one product at a time, making it difficult to create complete travel packages. This limitation likely led to frustration for those wanting to plan full, hassle-free vacations in one place.